Welcome to the Three Spires Medical Practice
Truro GP Practice
Telephone number: 01872 272272
Coronavirus - Covid-19
IMPORTANT INFORMATION: DO NOT ATTEND THE PRACTICE IN PERSON UNLESS YOU HAVE SPOKEN TO A DOCTOR OR MEMBER OF THE PRACTICE STAFF. IF YOU DO NEED TO ATTEND PLEASE COME IN BY YOURSELF WHERE POSSIBLE OR LIMIT THE NUMBERS OF PEOPLE ATTENDING WITH YOU IF YOU NEED ASSISTANCE OR YOU ARE BRINGING A CHILD IN.
Following government advice, the doctor routine appointment lists are closed until further notice so that the doctors can focus on providing an urgent care service. The Practice is now implementing a total "triage" system. If you need to book an appointment please contact the Practice on 01872 272272 where you will be put through to one of our patient advisors. You will be asked about the reason for your visit and will receive a telephone call from your doctor.
We would be grateful if you could help us to help you by keeping phone calls to a minimum as the increased call volume hinders our doctors in phoning you. Please do not visit the Practice unless a doctor has asked you to attend.
Stay at home if you have coronavirus symptoms: either a high temperature or a new, continuous cough
Read the NHS advice about staying home, including how long to isolate for.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Click on the link to: Use the 111 coronavirus service.
Only call 111 if you cannot get help online. (Due to the volume of calls NHS 111 is receiving, you may need to dial several times.)
Please do not go to a GP surgery, pharmacy or hospital until you have received advice from NHS 111.
We are monitoring the situation closely and will continuously reassess the safest way to provide our services to patients. Please check back here regularly.
For other useful links, including general information about Coronavirus or the latest advice from the Government, visit our webpage: Coronavirus - useful links
If you do require urgent medical care at any time when the surgery is closed, please call 111 to speak to an adviser at NHS 111.
If your call is an emergency, call 999.
A new way forward...
Earlier in 2019 we adopted new principles for our appointment system to ensure that we continue to provide you with the best possible care in the face of ever-changing demands placed on General Practice.
Making appointments - the new principles:
Do you have an URGENT problem?
We will see you or contact you on the same day, but this might not be with the person of your choice.
Want to see a specific doctor?
You can pre-book with that doctor, however it may be several days before that doctor is available.
Minor or self-limiting illness?
You will be directed to seek healthcare advice from other sources e.g. pharmacists, minor injury centres or online via NHS Choices.
These are reserved for truly housebound and terminally ill patients.
Our GPs will have a set number of face-to-face and telephone appointments available each day. Once full, calls will go to the duty team for triaging.
See our page 'A new way forward - Part 2' for a detailed letter from Dr Matt Bull and more information about these principles.
How to order prescriptions
You can order your prescriptions using any of the following services:-
Online: We are also able to accept requests for repeat prescriptions through SystmOnline. In order to utilise this service you must ensure that you are a registered user. If you have not registered as yet, please ask at Reception for a form or print one off from the website (you will need to produce 2 forms of ID). Please visit the 'prescriptions' page.
By hand: hand in your repeat prescription, clearly indicating which items you require and where you would like to collect your medication / prescription. This can be dropped in the box by the entrances to Truro Health Park.
In person: complete a form and drop it in the box at our Reception desk.
By email: send your email to email@example.com
By post: send to Repeat Prescriptions, Three Spires Medical Practice, Truro Health Park, Infirmary Hill, Truro TR1 2JA.
Manage Appointments, Prescriptions also view Results and coded record online or using the App
Sign up for Systmonline to:
- Book, view and cancel appointments
- Order a repeat prescription or request medication not on your repeat list using the custom box
- Update your Contact Details
- View results and coded record
To sign up for SystmOnline please use the form below and bring it to reception showing ID.
Application for SystmOnline
If you would like to use the Smartphone App please tick the box in the application form. The App is simply called SystmOnline and can be found on the Appstore and Google Play. Alternatively download a QR scanner and scan these QR codes to find the App.
FRIENDS AND FAMILY TEST
From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:
How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?
Can you tell us why you gave that response?
Please let us know how we are doing and answer these questions by clicking on the 'Have Your Say - Friends & Family Survey' tab at the right of the page.
For urgent care when the Surgery is closed, please dial 111 to speak to NHS 111. If your call is an emergency, please call 999.
Online Repeat Prescription Changes - CLICK HERE for further information.
NHS England requires that the net earnings of doctors engaged in the Practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other Practice.
The average pay for GPs working in The Three Spires Medical Practice in the last financial year was £74,401 before tax and National Insurance. This is for 8 GPs and 8 GP assistants who worked in the Practice for more than six months.
(Site updated 27/03/2020)