The Three Spires Medical Practice, Truro Health Park, Infirmary Hill, Truro, TR1 2JATel: 01872 272272
If you have previously had your prescriptions processed by Moss Pharmacy (Lemon Street), these will now be available from the Truro Health Park Boots. Please remember to select the correct Boots store when ordering prescriptions online.
The practice has set up a Patient Participation Group to give us feedback on the range and quality of our services and tell us where we can improve.Our aim is to reach a wide range of patients so we get views from across our population. To make it as easy as possible for you and us, initially it has been a virtual group with most of the communication through email and completing online surveys but we now hold meetings and hope more members will join and attend.
What will be involved? In the beginning, the main role of the group was to give us feedback through surveys. Patients were asked a series of simple questions about how we are doing. We now hold meetings every three months.The group will be asked to tell us what questions we should be asking. We will then publish the results along with our proposals to improve the areas it highlights as in need of change. You will have the chance to let us know if you agree with our plans. At the end of the year we will publish the results of our achievements.What will I have to do?If you are interested in helping us to improve please read the Frequently Asked Questions and the How to Join Section.
The next meeting of the Three Spires Medical Practice Patient Participation Group will be held in March 2016.
If anyone would like to join our group, please read the how to join section. We would like to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
Minutes of the meetings can be requested by using the contact us form in this section.
Earlier this year, the surgery together with our Patient Participation Group surveyed our patients with regards to any improvements we could make in the services we provide. See the results of that survey here:
Patient Survey (PPG) 2014-15.docx
Q Why are you asking people for their contact details? A We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement.
Q Will my doctor see this information? A This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.
Q Will the questions you ask me be medical or personal? A We will only ask general questions about the practice, such as short questionnaires.
Q Who else will be able to access my contact details? A Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.
Q How often will you contact me? A Not very often, perhaps 4 - 6 times a year
Q What is a patient participation group? A This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.
Q What if I no longer wish to be on the contact list or I leave the surgery? A We will ask you to let us know by email if you do not wish to receive further messages
We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time and hold meetings in the surgery approximately every three months. If you would prefer to just be a member of the virtual group and not attend meetings, that is ok.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields or pick up a form in reception and return.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
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